Articles
- Healthcare & Pharmaceutical Sector Needs to Reduce Cost of Industry-Specific Processes 2009-6-2
- Even prior to the credit crunch, both pharmaceutical companies and healthcare providers had recognized the need to reduce their cost-to-serve and in particular their SG&A costs, and major pharmaceutical companies had already begun outsourcing s......
- Hard-Hit Retailers Take Drastic Action, But BPO Will Re-Emerge 2009-5-31
- In the short-term, retailers are closing stores, reducing numbers of in-store personnel and opening hours, and revising product pricing through extensive use of sales. They will also reduce the range and quantity of products stocked and restrict ma......
- SaaS and Cloud Computing: The Channel Is Far From Dead 2009-05-04
- One of the misconceptions of the Software-as-a-Service (SaaS) and broader cloud computing market is that these new Web-based services will "disintermediate" the channel because of their simpler, more user-friendly solutions, and direct sales and deli......
- The Impact of the Credit Crunch on BPO 2009-05-01
- The Immediate Impact of the Credit Crunch In practice, life is more complicated than this, and the first impact of the credit crunch has been to reduce the level of BPO contract activity. There are two reasons for this. Firstly there is the impact......